Hi, I'm Chandler Friedman

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Professional Summary

Results-driven IT infrastructure leader focused on cloud solutions and scalable systems. AWS Solutions Architect with proven experience building complete technical foundations for growing organizations.

Skills

  • Platforms: AWS, UniFi, Azure, Unison
  • Operating Systems: Windows, MacOS, Linux (ubuntu, kali)
  • Software: MS Suite, Google Workspace, Zoom, Teams, Slack, Syncro, Jamf, Trello, Notion, IT Glue, 1Password, KnowBe4
  • Remote Desktop Tools: Splashtop, Screenconnect, TeamViewer, RealVNC
  • Ticketing Tools: Zendesk, Zoho, ServiceNow

Certifications

  • AWS Certified Solutions Architect – Associate
  • CompTIA A+, Net+, Sec+ (or CompTIA's 'stackable' CSIS certification)
  • Prompt Engineering for ChatGPT

Experience

IT Consultant

Unison (a Y Combinator VR Startup), Mountain View, CA
2024
  • Built and implemented complete IT infrastructure for a growing startup
  • Designed and constructed two new conference rooms with full A/V capabilities
  • Implemented enterprise-wide security measures including 1Password and KnowBe4 training
  • Managed all aspects of IT operations and infrastructure planning

IT Consultant

Jones IT, San Francisco, CA
2024
  • Diagnosed and resolved complex technical issues across diverse platforms, including cloud services
  • Implemented and managed cloud-based solutions, gaining hands-on experience with AWS-like services
  • Collaborated with team members to improve efficiency in cloud projects
  • Explained technical concepts to non-technical stakeholders

IT Support Technician

1Above, Los Angeles, CA
2023 - 2024
  • Resolved thousands of help desk tickets, focusing on healthcare clients and ensuring data protection and regulatory compliance
  • Utilized cloud-based tools including Syncro, Zoho, and Hudu
  • Managed remote connections using ScreenConnect and Splashtop
  • Worked extensively with AzureAD/Entra for identity and access management
  • Administered cloud storage solutions like Box
  • Configured and managed UniFi networks
  • Received company-wide recognition for customer satisfaction and documentation quality

Technical Founder

Fake News Sniper, Los Angeles, CA
2020 - 2023
  • Led cross-functional team in developing data analysis reports for Meta, focusing on disinformation network detection
  • Mastered and provided training on Meta's proprietary back-end software for third-party fact-checking partners
  • Designed and executed a proof-of-concept product utilizing database technology
  • Developed and continuously refined content flagging algorithms
  • Streamlined onboarding processes for new hires
  • Collaborated with Meta's team to ensure compliance with platform policies

Technical Founder

World Gone Silent, Los Angeles, CA
2015 - 2020
  • Conceived, built, and documented secure e-commerce site
  • Configured Amazon FBA account, registered product UPCs, and utilized platform for sales and order fulfillment
  • Handled all IT support issues, customer interactions, and technical troubleshooting

Projects

  • Configured PoE+ hat for Pi Zero 2, and two other Pi Zero boards, to build tiny homelab network
  • Built web-enabled, touch-activated light switch with 2 RPis
  • Completed the Cloud Resume Challenge, using Cloudfront, Route 53, DynamoDB, Lambda, API Gateway, S3
  • Built own Linux PC from scratch, and yes, I can terminate an RJ-45 cable

Education

BA Psychology

Emory University (Atlanta, GA)